Ordering, Shipping & Returns
COVID-19 PANDEMIC DISCLOSURE!
Due to COVID 19 and the resulting safety measures we have put in place for our warehouse team, some orders may experience slight delays. We thank you for your patience and understanding.
Please note that due to the pandemic, shippers (FedEx, UPS, DHL, USPS, etc) are not guaranteeing their services at this time. They are doing their best under the circumstances and you may receive your packages within the allotted time, however, there may be delays as well. Please keep this in mind when choosing your shipping method during checkout.
Let's get it right the first time!
If you have ANY questions at all about what BOB stroller, accessories or parts to order, please do not hesitate to call or use the Contact Page. Why not benefit from our 25+ years of experience helping parents and outdoor enthusiasts outfit their BOB stroller or trailer. Please have your Serial Number ready when you call us. The Serial Number is required to make the correct part or accessory recommendation.
Should you decide to determine the part you need on your own, we implore you to read the Product Description and not simply rely on product imagery prior to ordering. The Product Descriptions are implicit with regards to compatibility. However, if you have absolutely any doubt, even after reading the Product Description, do not hesitate to Contact Us for assistance.
We offer a simple, secure shopping experience. Simply add any item(s) to the cart to view shipping options. We accept all major credit cards, Paypal, Apple Pay and Visa Checkout.
Sales tax is only charged on orders shipped within California.
Note on product availability:
ADD TO CART - This means inventory is available to order (unless pre-order release date is specified).
PRE-ORDER - Sold out, but expected soon with an ETA date disclosed on the product details page. Pre-order to reserve product.
OUT OF STOCK - Product sold out with no ETA available.
Simple Returns Policy
Return new, unused items in their original packaging to the address below. Please return within 30 days (15 days for sale items) of delivery for a merchandise refund. We will only cover return shipping costs if there was an error on our part (you received an incorrect or defective item, etc.) on the original order.
Close Out Items: All Close Out sales are final and no returns are accepted.
Send returns to:
2075 W Obispo Ave
Gilbert, AZ 85233
Note! Please include a copy of your invoice or a note with your order number in the box so we know who the package is from and what you want us to do.
You should expect to receive your refund within a couple days of us receiving the product. Please allow time for the return shipper and the time it takes your bank/credit card or paypal to process our refund request.
We do not charge a restocking fee. However, if the returned item is not in original condition and packaging suitable for resale or it is returned beyond our 30 day policy a 15% restocking fee will be imposed. Returns beyond 90 days will not be accepted.
Exchanges: If you need a different item, simply place a new order and a refund will be processed for the original item ordered upon return.
Where no mistakes are made on our part:
The original outbound shipping cost is not refunded.
If you selected Free Shipping, the cost of that service will be deducted from your refund.
The return shipping on refused packages will also be deducted from any refunds.
Shipping & Address Information
Most orders ship within 48 business hours of submission. For domestic shipping, please ensure a valid address is submitted, especially if choosing Priority Mail or First Class Mail. We are not responsible for undeliverable packages based on invalid addresses. We must be notified the same day an order is submitted for address corrections. If an address correction is possible once a package is enroute and the carrier allows for this, there will be a "reroute" fee imposed. Some carriers do not have address redirection options.
A street address is required for FEDEX or UPS. These carriers do not deliver to PO Boxes.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We simply pass actual shipping cost on to the customer and feel that is the most fair and transparent way to do business. This is accomplished via a live API link to USPS, FedEx, etc. Please keep in mind final box dimensions may significantly factor into the cost.
Note on Delivery Times:
When choosing a shipping method keep in mind most shipments originate in Arizona. Allow adequate delivery time to your location via your choice of shipping (available in the shopping cart). Expedited orders (Next Day Air & 2nd Day Air only) must be received before 10:30 am Pacific Time on a business day in order to ship same day. Delivery time may not include time required to process your order, it is an estimate of transit time after your package enters the carrier's system. The calculation of days in transit does not include the day the package is shipped. The number of days in transit begins after the package is initially picked up for shipping. Guaranteed services (Next Day Air & 2nd Day Air) are only guaranteed under normal delivery circumstances (weather events, natural disasters, etc. preclude guarantee). Note! Saturday and Sunday may not be considered transit days depending on service. We may substitute like service with other carriers, for example UPS with FedEx, US Mail with DHL.
We offer free shipping on all orders over $100 within the lower 48 states! The shipping method used is at our warehouse's discretion. If you choose Free Shipping, please note that there is no service guarantee. If you require a guaranteed service like 2nd Day Air or Next Day Air, please choose accordingly during checkout.
Provided you submit an email address, you will first receive an automatic order confirmation. Once your order has been submitted and processed for shipping, a 2nd automated notification will be sent to the same email address with the tracking information. We recommend you check the tracking frequently to make sure your package is on its way. If you notice any inconsistencies with the tracking please let us know right away so we can start an investigation with the shipper. Please see Missing Packages below for more information.
Missing Packages: While missing packages are rare, the following policy applies. If a package has yet to arrive and ample time has passed, we must be notified right away in order to investigate its whereabouts. If, after 30 days, a package has yet to arrive and you have not contacted us, we are no longer responsible for its status. Once a shipping claim is submitted, typical times for investigations last anywhere from 8 business days up to 4 weeks depending on the shipping method used. After an investigation has run it's course and the package can not be located, a new package will be shipped via the original method used. If you choose not to wait for an investigation to be completed, you can place a new order and we will refund the original order.
Typical USA delivery times & services:
- UPS / FedEx Next Day Air: 1 business day (guaranteed)
- UPS / FedEx 2 Day Air: 2 business days (guaranteed)
- FedEx (Ground Home Delivery) 1-5 days including Saturday (no service guarantee)
- UPS / FedEx Ground: 1-7 business days (no service guarantee)
- Priority Mail / DHL Max: averages 3-5 business days (no service guarantee)
- First Class Mail / DHL Ecommerce: transit time varies (no service guarantee)
- Free Shipping - Transit time varies based on shipping method used (no service guarantee)
International Customers! Please keep in mind that the replacement parts and accessories sold on our site may be different than what is on your stroller. Please check with us prior to ordering so that we may be sure of compatibility before shipping outside the USA.
International Addresses! Please be sure to double check your shipping address before submitting your order. We are not responsible for lost packages due to an incorrect address submission.
African & Middle Eastern Countries! We can not guarantee ANY shipping option to these destinations other than UPS Worldwide Expedited.
International shipping options are available in the shopping cart. Additional time may be required to clear customs in your destination country.
Typical international delivery times:
UPS international transit times vary by destination and service chosen.
*First Class Mail International - Transit time not available & varies by destination. No service guarantee and tracking information very limited!
Priority Mail International: Approximately 6-10 business days to many locations. No service guarantee.
Priority Mail Express International: Approximately 3-5 business to many locations.
*DISCLOSURE! While First Class Mail Domestic & International may be the most economical option, it is the least reliable and we do not recommend this service. It is only offered as a convenience to those wishing to avoid the cost of more reliable services available during the checkout process. As such, we do not guarantee this service and claim no responsibility for lost packages or lengthy transit times. Choose this option at your own peril.
Duties, import taxes, and/or brokerage fees, if they apply, are the sole responsibility of the recipient. Check with your country's customs agency to determine any additional charges you may incur.
Certain countries may require additional shipping charges. In these rare cases we will provide a quote before processing your order.